PONY
- Description
FAQ
DO SALES AND DISCOUNTS APPLY TO EVERYTHING?
Most things!! Verameat pop-up sales and customer discounts can be used on all items in store/online retailing for over $40. There are limitations to the discounts on Verameat precious collections as well, but it depends on the sale. Our solid 10K and 14K gold and vintage rings are never on sale.
WHAT IS A VERAMEAT VIP CARD?
A Verameat VIP card is a new black card that we are giving to our best customers and fans when you spend over $500. Ask about it at your local Verameat store. It gets you 20% off in store all the time. YAY spend away and you will be granted magical perks!
WHAT IS YOUR REFUND/EXCHANGE POLICY?
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within a 30 day period of receiving them for a different item or different size, provided that the original piece is in original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged.
MY RING IS BROKEN OR DAMAGED - CAN I GET A REPLACEMENT?
We will replace a damaged or broken piece up to 30 days from the date you receive it if the damage is on account of a manufacturing issue on our part. We have strict quality control in place and every piece is inspected by our team to ensure the that only the highest quality items make it to you.
SHIPPING
HOW LONG DOES IT TAKE TO GET MY ORDER?
If items ordered are not in stock, we special order it for you! Special orders take about 2-4 weeks to be made and prepared for shipping, which should be added to the following shipping services and turn around times:
USPS Standard Shipping (Domestic) 1–5 weeks
USPS Standard Shipping (Int'l) 2–6 weeks
USPS Express Mail (Int'l) 3–5 business days
FedEx Expedited (Domestic) 3–5 business days
I'VE PLACE AN ORDER ONLINE OR IN-STORE AND NEED AN UPDATE WHO DO I CALL?
Please email us at manager@verameat.com. If you need to call you can reach us at (212) 388-9045. All of your orders are packed by our team in store. We are open from 12pm-8pm everyday.
WHAT IF I WOULD LIKE SOMETHING IN A DIFFERENT MATERIAL? HOW DO I FIGURE OUT MY SIZE?
Give us a call at (212) 388-9045 for pricing information, or email us at manager@verameat.com
You can use this nifty site: findmyringsize.com
ABOUT US
FOUNDED IN 2010
WE STARTED AS AN ONLINE STORE IN 2010 AND SINCE THEN HAVE EXPANDED TO TWO LOCATIONS IN NEW YORK CITY: EAST VILLAGE & WILLIAMSBURG.
VERAMEAT IS WOMEN OWNED & OPERATED
OUR DESIGNER & FOUNDER VERA IS BEHIND ALL THE MAGIC HERE AT VERAMEAT. HER WHIMSICAL DESIGNS MAKE HER PIECES UNIQUE.