FREQUENTLY ASKED QUESTIONS

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VERAMEAT PODCAST

Does VeraMeat have a podcast? Yes! Vera interviews her model, actor, artist, writer friends. Check it out here:

To see the full list of podcasts:

verameat podcast

 

SALES AND DISCOUNTS

Do sales and discounts apply to everything in store?  Most things!! Verameat pop-up sales and customer discounts can be used on all items in store/online retailing for over $40. There are limitations to the discounts on Verameat precious collections as well, but it depends on the sale. 

VERAMEAT VIP CARD

What is a VM VIP card?  A Verameat VIP card is a new black card that we are giving to our best customers and fans when you spend over $500. Ask about it at your local Verameat store. It gets you 20% off in store all the time. YAY spend away and you will be granted magical perks!  

EXCHANGES/REFUNDS/REPLACEMENTS

What is your refund/exchange policy?
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within a 30 day period of receiving them for a different item or different size, provided that the original piece is in original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged.

My ring is broken or damaged - can I get a replacement?
We will replace a damaged or broken piece up to 30 days from the date you receive it if the damage is on account of a manufacturing issue on our part. We have strict quality control in place and every piece is inspected by our team to ensure the that only the highest quality items make it to you. 

What happens if my jewelry breaks after 30 days of purchase?
For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide your receipt from original purchase.

SHIPPING/ONLINE ORDERS

I've placed an order online or in-store & need an update. Who do I call or email?
Please email us at manager@verameat.com. All of your orders are packed by hand at the store, Monday-Saturday 11-7pm PST. That is the best time to contact us and to expect a timely response.


How long does it take to get my VeraMeat?
If items ordered are not in stock, we special order it for you! Special orders take about 2-4 weeks to be made and prepared for shipping, which should be added to the following shipping services and turn around times:

USPS Standard Shipping (Domestic) 1–5 weeks
USPS Standard Shipping (Int'l) 2–6 weeks
USPS Express Mail (Int'l) 3–5 business days
FedEx Expedited (Domestic) 3–5 business days

Special Orders
Please allow 3-5 weeks for all special order jewelry to be handmade, just for you!

For any faster shipping services or to inquire on available stock, please email us at manager@verameat.com. We love our customers and will do what it takes to make you happy!

Do you ship internationally?
Yes, we ship to every place the post office lets us!

What if you don't have my size online?
Please call us at any of our locations during store hours to special order any item in your size!

What if I would like something in a different material?
Email us at manager@verameat.com

I'm ordering a present - do you gift wrap?
Yes, it comes in a fancy VeraMeat box with a bow and with VM post cards you can write your greeting on! You can also email us a personal message that we can write out on the postcard for you.

Can I order a different chain than what is offered online?
Sure! You can call any of our locations during store hours to special order any charm with any chain length, or you can email us at manager@verameat.com. Usually the chains Vera uses are 18", 24" and 30". Vera often chooses which chain she thinks works best for each style, but if you’d like another length, just ask!

What if I have questions about the online store?
Please send any questions about our online store or online purchases to manager@verameat.com.

Is there an international ring size chart?
Yes there are many online, like this one: love2have.co.uk/ring-size-conversion.html

How do I find my ring size?
You can use this nifty site: findmyringsize.com

ABOUT THE JEWELRY

Is VeraMeat jewelry eco-friendly?
Yes, We also use a recycled caster in Manhattan for our silver jewelry. Plus, our tote bags are made from recycled material.

Is the silver sterling silver? Also, what is gold fill?
Yes, the silver is not plated, it is solid sterling silver. Our gold fill chains are silver chains dipped in 14k gold. No VeraMeat charms are plated. Our copper items are solid copper.

I have some VeraMeat & I’d like to polish it, how do I do it?
For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.

For red copper make paste using lemon and salt or cut a lemon in half, dip into course salt, polish and rinse. You can also place a lot of salt in a little water, add enough vinegar to cover the salt, place copper in the bowl & rinse after 5 minutes.

For gold use a little white toothpaste and polish with soft cloth.

For gold brass—believe it or not—tomato sauce works well if you rinse with water after. You can also make a lemon and baking soda solution. Also, the vinegar and salt with soft cloth method works well. Rub with olive oil after to prevent tarnishing!

Will the copper and gold brass turn my fingers green?
It depends one hundred percent on the person. Those with dry skin have less chance of fingers turning green. You can put clear nail polish inside ring which will protect it and your fingers. If you are unsure about what metal allergies you might have, sterling silver is always the safest bet.

STORES

Our New York City locations have been closed. 

We have exciting plans for a location in Los Angeles though so you can shop the magic in the flesh! 

 

VERAMEAT TV

What are Vera's favorite rings?

 

Does VeraMeat make commercials for certain items?
Most certainly! Here is our latest one:



Heard you have a mascot Mera?
Yes! Kitten Mera and Grandpa are on insta @badasscats 

CHAIN LENGTHS

18" chain is just above the cleavage

24" chain is at about chest level

30" chain is just below.

Watch video below to see where the chains would fit on you!

VM ARTWORK/ARTISTS

Who makes the art that is in the store?

Vera of VeraMeat does all the artwork for the brand, but we have artists like Allyson Mellberg who send in work for our monthly illustration competition that we love to put in the store. Check out her blog: http://allysonandjeremy.blogspot.com/

I'm an artist - how can I get free VeraMeat?
It's easy! All you have to do is enter our illustration competition; each month the winner gets free VeraMeat jewelry in exchange for their lovely art! Just draw Vera, puppy mascot Fred and some of our jewelry. Email your drawing to hiring@verameat.com. At the end of the month, we'll announce a winner. Could be you! If you win we will show your work or maybe use it on one of our postcards — and of course you'll receive credit as the artist. Win win :)

WHOLESALE/PR

How do I get VeraMeat into my store?
If you're a store owner & you'd like to stock VeraMeat please contact vera@verameat.com and hi@verameat.com for a line sheet and more information.

MODELS, BLOGGERS & ACTORS:

We offer discounts for you & even collaborations! Email Vera@verameat.com direct and we'll figure something out. We appreciate your work & want to support it!

INTERNSHIPS

I'm interested in interning at VeraMeat! Who can I contact?
We are always looking for eager and positive people to work with us! Please email us at hiring@verameat.com with a short paragraph about why you're interested, your resume, your availability and we'll get back to you. Subject line should be "Internship."

EMAIL MARKETING 

Agreement to Receive Emails 

By providing your email, you agree that Verameat may send you periodic email messages containing but not limited to important information, updates, deals, secret news, giveaway, and more! 

  • You will receive up to 2 emails per week. 
  • You may unsubscribe at anytime by clicking 'unsubscribe' at the bottom of our emails 
  • For help, send us an email at hiring@verameat.com 

If you have any questions please contact us at (212) 388-9045


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