Questions


SHIPPING/ONLINE ORDERS

- I've placed an order online or in-store & need an update. Who do I call or email?

Please email us at info@verameat.com or call our Brooklyn store at 718-388-2400. All of your orders are packed by hand at the store, Monday-Saturday 12-8pm EST. That is the best time to contact us and to expect a timely response :)

- How long does it take to get my Verameat?

If items ordered are not in stock, we special order it for you! Special orders take about 1-2 weeks to be made and prepared for shipping, which should be added to the following shipping services and turn around times:

USPS Standard Shipping (Domestic) - 1 to 5 weeks
USPS Standard Shipping (Int'l) - 2 to 6 weeks
USPS Express Mail (Int'l) - 3 to 5 business days
FedEx Expedited (Domestic) - 3 to 5 business days
DHL Expedited (Int'l) - 1 to 3 business days

Special Orders
Please allow 1-3 weeks (NY orders) or 4-6 weeks (LA orders) for all special order jewelry to be handmade, just for you!

For any faster shipping services or to inquire on available stock, please email us at info@verameat.com or give us a call at our Brooklyn location: 718-388-2400. We love our customers and will do what it takes to make you happy!

- Do you ship internationally?
Yes, we ship to every place the post office lets us!

- What if you don't have my size online?

Please call us at any of our locations during store hours to special order any item in your size! 

- What if I would like something in a different material?

Give us a call at our Brooklyn or East Village location for pricing information, or email us at info@verameat.com.

- I'm ordering a present - do you gift wrap?

Yes, it comes in a fancy Verameat box with a bow and with VM post cards you can write your greeting on! You can also email us a personal message that we can write out on the postcard for you.

- Can I order a different chain than what is offered online?

Sure! You can call any of our locations during store hours to special order any charm with any chain length, or you can email us at info@verameat.com. Usually the chains Vera uses are 18", 24" and 30". Vera often chooses which chain she thinks works best for each style, but if you’d like another length, just ask!

- What if I have questions about the online store?

Please send any questions about our online store or online purchases to the Manager of our Brooklyn store, Maya Gooding at maya@verameat.com.


EXCHANGES


- What is your refund/exchange policy?

Our store policy is unfortunately NO refunds or returns, though we are happy though to exchange any of your items that your are unsatisfied with within a 3 week period of receiving them. We can also give you store credit for a later date if that is more convienient to you.

RING SIZES

- Is there an international ring size chart?

Yes there are many online, like this one: http://www.love2have.co.uk/ring-size-conversion.html

- How do I find my ring size?

You can use this nifty site: http://findmyringsize.com

ABOUT THE JEWELRY

- Is Verameat jewelry eco-friendly?

Yes we use a recycled printer called Greenerprinter in San Fran for all our business cards & postcards. We also use a recycled caster in Manhattan for our silver jewelry. Plus our tote bags are made from recycled material.

- Is the silver sterling silver? Also, what is gold fill?

Yes, the silver is not plated, it is solid sterling silver. Our gold fill chains are silver chains dipped in 14k gold. No VeraMeat charms are plated. Our copper items are solid copper.

- I'm interested in your Oxidized Silver!

Any of our sterling silver pieces can be oxidized/blackened! If you are purchasing in-store, just let the sales person know that you'd like your silver piece oxidized. If you are ordering online, please send an email immediately after ordering to info@verameat.com and let us know you'd like a piece oxidized!

- I have some VeraMeat & I’d like to polish it, how do I do it?

For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.

For red copper make paste using lemon and salt or cut a lemon in half, dip into course salt, polish and rinse. You can also place a lot of salt in a little water, add enough vinegar to cover the salt, place copper in the bowl & rinse after 5 minutes.

For gold use a little white toothpaste and polish with soft cloth.

For gold brass believe it or not tomato sauce works well if you rinse with water after. You can also make a lemon and baking soda solution. Also the vinegar and salt with soft cloth method works well. Rub with olive oil after to prevent tarnishing!

- Will the copper and gold brass turn my fingers green?

It depends one hundred percent on the person. Those with dry skin have less chance of fingers turning green. You can put clear nail polish inside ring which will protect it & your fingers.  If you are unsure about what metal allergies you might have, sterling silver is always safe bet.


STORES

- How can I contact your stores?

East Village Flagship Store in NYC: (212)388-9045 

Brooklyn Store: (718)388-2400 

Beverly Hills, CA: (310)288-0050

Email info@verameat.com 

or stop by any of our 3 locations

- What are the daily store hours?

Our New York and Brooklyn Locations are open daily from 12pm-8pm

Our LA location is open daily from 11am-7pm 


VERAMEAT TV

- What's the deal with VeraMeat TV Band interviews?

We do interviews with bands that inspire us & we think our lovely customers would like. Here's the latest:


- What are Vera's favorite rings?



- Can we get a sneak peak of the new Beverly Hills store?



- Does Verameat make commercials for certain items?

Yes here is our latest one:



- Heard you have a mascot puppy girl named Fred?

Yes follow her on http://www.facebook.com/pages/Fred-Meat/


CHAIN LENGTHS

18" chain is just above the cleavage

24" chain is at about chest level

30" chain is just bellow. 

Watch video below to see where the chains would fit on you!

 


VM ARTWORK/ARTISTS

- Who makes the half-animal/half-human VeraMeat cards & who made the paintings of Vera plus Fred that are in the store? 

The art in our store of Vera & Fred is done by Allyson Mellberg, please see her blog here: http://allysonandjeremy.blogspot.com/

The half-animal/half-human art wearing VeraMeat is done by Michela Vinton: http://michelavinton.com/verameat

- I'm an artist - how can I get free Verameat?

All you have to do is enter our illustrator competition, each month the winner get's free VeraMeat jewelry in exchange for their lovely art! Just draw Vera, puppy mascot Fred & some of our jewelry. Email your drawing to michele@verameat.com & megan@verameat.com. Then at the end of the month we'll let you know who the winner is. Could be you! If you win we will show your work, maybe use it on one of our postcards & we will of coarse give you credit as the artist. Win win :)

- I love the campaign photos on your site! Who are the creators behind them?

Our favorite stylist friend Rachel Gilman spearheaded this shoot with Joshua Allen as photographer, hair by & makeup by Jen Myles. With designer Vera of VeraMeat as model!

WHOLESALE/PR

- Who is the PR contact for VeraMeat?

Cheryl McLean // CPR // 323-512-3822 // creativepr@earthlink.net

- How do I get VeraMeat into my store?
If you're a store owner & you'd like to stock VeraMeat please contact our Wholesale Manager Lexi Cunningham at Lexi@verameat.com for a line sheet and more information.

INTERNSHIPS

- I'm interested in interning at Verameat! Who can I contact?

We are always looking for eager and positive people to work with us! Please email us at info@verameat.com with a short paragraph about why you're interested, your resume, your availability and we'll get back to you. Subject line should be "Internship" followed by the store(s) you're interested in working at.