ABOUT THE JEWELRY
What is your refund/exchange policy?
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within a 30 day period of receiving them for a different item or different size, provided that the original piece is in original condition and accompanied with a receipt. We can also give you store credit for a later date if that is more convenient to you. Purchases made on sale days are final sale and cannot be exchanged.
My ring is broken or damaged - can I get a replacement?
We will replace a damaged or broken piece up to 30 days from the date you receive it if the damage is on account of a manufacturing issue on our part. We have strict quality control in place and every piece is inspected by our team to ensure the that only the highest quality items make it to you.
What happens if my jewelry breaks after 30 days of purchase?
Verameat is happy to repair your item for you! Repairs after 30 days of purchase start at $15 and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide your receipt from original purchase.
I've placed an order online or in-store & need an update. Who do I call or email?
Please email us at firstname.lastname@example.org or call our Beverly Hills store at 310-288-0050. You can also reach out to the E-Commerce and Shipping Coordinator at the Beverly Hills store directly at email@example.com. All of your orders are packed by hand at the store, Monday-Saturday 11-7pm PST. That is the best time to contact us and to expect a timely response :)
How long does it take to get my VeraMeat?
If items ordered are not in stock, we special order it for you! Special orders take about 1-2 weeks to be made and prepared for shipping, which should be added to the following shipping services and turn around times:
USPS Standard Shipping (Domestic) 1–5 weeks
USPS Standard Shipping (Int'l) 2–6 weeks
USPS Express Mail (Int'l) 3–5 business days
FedEx Expedited (Domestic) 3–5 business days
Please allow 1-3 weeks (NY orders) or 4-6 weeks (LA orders) for all special order jewelry to be handmade, just for you!
For any faster shipping services or to inquire on available stock, please email us at firstname.lastname@example.org or give us a call at our Beverly Hills location: 310-288-0050. We love our customers and will do what it takes to make you happy!
Do you ship internationally?
Yes, we ship to every place the post office lets us!
What if you don't have my size online?
Please call us at any of our locations during store hours to special order any item in your size!
What if I would like something in a different material?
Give us a call at any of our locations for pricing information, or email us at email@example.com.
I'm ordering a present - do you gift wrap?
Yes, it comes in a fancy VeraMeat box with a bow and with VM post cards you can write your greeting on! You can also email us a personal message that we can write out on the postcard for you.
Can I order a different chain than what is offered online?
Sure! You can call any of our locations during store hours to special order any charm with any chain length, or you can email us at firstname.lastname@example.org. Usually the chains Vera uses are 18", 24" and 30". Vera often chooses which chain she thinks works best for each style, but if you’d like another length, just ask!
What if I have questions about the online store?
Please send any questions about our online store or online purchases to the E-Commerce and Shipping Coordinator, Camila Saldarriaga at email@example.com.
Is there an international ring size chart?
Yes there are many online, like this one: love2have.co.uk/ring-size-conversion.html
How do I find my ring size?
You can use this nifty site: findmyringsize.com
ABOUT THE JEWELRY
Is VeraMeat jewelry eco-friendly?
Yes, we use a recycled printer called Greenerprinter in San Francisco for all our business cards and postcards. We also use a recycled caster in Manhattan for our silver jewelry. Plus, our tote bags are made from recycled material.
Is the silver sterling silver? Also, what is gold fill?
Yes, the silver is not plated, it is solid sterling silver. Our gold fill chains are silver chains dipped in 14k gold. No VeraMeat charms are plated. Our copper items are solid copper.
I'm interested in your Oxidized Silver!
Any of our sterling silver pieces can be oxidized/blackened! If you are purchasing in-store, just let the sales person know that you'd like your silver piece oxidized. If you are ordering online, please send an email immediately after ordering to firstname.lastname@example.org and let us know you'd like a piece oxidized!
I have some VeraMeat & I’d like to polish it, how do I do it?
For silver you can make a paste of baking soda and water and gently buff with a cloth or tooth brush. You can also use white toothpaste. Or boil with baking soda and 1 teaspoon of salt for just a few minutes and polish with soft cloth.
For red copper make paste using lemon and salt or cut a lemon in half, dip into course salt, polish and rinse. You can also place a lot of salt in a little water, add enough vinegar to cover the salt, place copper in the bowl & rinse after 5 minutes.
For gold use a little white toothpaste and polish with soft cloth.
For gold brass—believe it or not—tomato sauce works well if you rinse with water after. You can also make a lemon and baking soda solution. Also, the vinegar and salt with soft cloth method works well. Rub with olive oil after to prevent tarnishing!
Will the copper and gold brass turn my fingers green?
It depends one hundred percent on the person. Those with dry skin have less chance of fingers turning green. You can put clear nail polish inside ring which will protect it and your fingers. If you are unsure about what metal allergies you might have, sterling silver is always the safest bet.
How can I contact your stores?
East Village Flagship Store | 212.388.9045 email@example.com
Brooklyn Store | 718.388.2400
Beverly Hills, CA | 310.288.0050
Verameat Plus + (In East Village) | 212-388-1666
What are the daily store hours?
Our East Village, VM + and Brooklyn locations are open daily from 12pm-8pm Sunday-Tuesday and 10am-9pm Wednesday-Saturday.
Our LA location is open daily from 11am-7pm
What's the deal with VeraMeat TV Band interviews?
We do interviews with bands that inspire us! We love showcasing artists we think our lovely customers would like. Here's the latest:
What are Vera's favorite rings?
Can we get a look into the new Beverly Hills store?
Does VeraMeat make commercials for certain items?
Most certainly! Here is our latest one:
Heard you have a mascot puppy girl named Fred?
Yes! Like her on Facebook.
18" chain is just above the cleavage
24" chain is at about chest level
30" chain is just bellow.
Watch video below to see where the chains would fit on you!
Who makes the half-animal/half-human VeraMeat cards & who made the paintings of Vera plus Fred that are in the store?
The art in our store of Vera and Fred is done by Allyson Mellberg, check out her blog: http://allysonandjeremy.blogspot.com/
The half-animal/half-human art wearing VeraMeat is done by Michela Vinton: http://michelavinton.com/verameat
I'm an artist - how can I get free VeraMeat?
It's easy! All you have to do is enter our illustration competition; each month the winner gets free VeraMeat jewelry in exchange for their lovely art! Just draw Vera, puppy mascot Fred and some of our jewelry. Email your drawing to firstname.lastname@example.org and email@example.com. At the end of the month, we'll announce a winner. Could be you! If you win we will show your work or maybe use it on one of our postcards — and of course you'll receive credit as the artist. Win win :)
I love the campaign photos on your site! Who are the creators behind them? Our favorite stylist friend Rachel Gilman spearheaded this shoot with Joshua Allen as photographer, hair by & makeup by Jen Myles. With designer Vera of VeraMeat as model!
Who is the PR contact for VeraMeat?
How do I get VeraMeat into my store?
If you're a store owner & you'd like to stock VeraMeat please contact our wholesale manager Lexi Cunningham at firstname.lastname@example.org for a line sheet and more information.
I'm interested in interning at VeraMeat! Who can I contact?
We are always looking for eager and positive people to work with us! Please email us at email@example.com with a short paragraph about why you're interested, your resume, your availability and we'll get back to you. Subject line should be "Internship" followed by your preferred VeraMeat store location.
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