Refund policy

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, and returned in the same condition and original packaging in which it was received. You’ll also need your order number or proof of purchase.

To request a return, please email manager@verameat.com with your order number and the item you would like to return. Items sent back without first requesting a return may not be accepted.

Approved returns should be mailed to:

VERAMEAT
3 Mount Ebo Rd N, Suite 219
Brewster, NY 10509

Please confirm that this is still the correct return address before mailing your package.

Original shipping charges are non-refundable.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label for a standard return, the cost of the label will be deducted from the refund.

Damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue and make it right.

Exchanges

Please email manager@verameat.com to request an exchange. Once approved, we’ll provide return instructions. Any applicable shipping cost for the replacement item will be invoiced separately.

Refunds

We’ll notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method, minus non-refundable shipping costs.

Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post it to your account.